Privacy Policy

1. Introduction

playrippl.cyou LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at playrippl.cyou, use our services, attend our events, or interact with our community platforms.

Please read this Policy carefully. If you disagree with its terms, please discontinue use of our Services. Our website and services are not intended for children under 13, and we do not knowingly collect information from individuals under 13.

2. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, mailing address.
• Account information: username, password, profile preferences.
• Payment information: billing address, payment method details (processed securely via third-party processors; we do not store raw card data).
• Communications: messages, feedback, support inquiries, and form submissions.
• Event registrations: dietary preferences, accessibility requirements, emergency contacts (where applicable).

Information Collected Automatically

• Usage data: pages visited, features used, time spent, click patterns.
• Device data: IP address, browser type and version, operating system, device identifiers.
• Location data: general geographic location inferred from IP address. We do not collect precise GPS data without explicit consent.
• Cookies and similar technologies: see Section 5 for details.

Information from Third Parties

We may receive information about you from social media platforms, event ticketing partners, or other third-party services when you choose to connect those services to your account.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services and experiences.
• Process transactions and send related notices (confirmations, receipts, updates).
• Communicate with you about your account, inquiries, and requests.
• Send marketing communications where you have opted in (you may opt out at any time).
• Personalize your experience and surface content relevant to your interests.
• Conduct research and analytics to understand how our Services are used.
• Ensure the safety, security, and integrity of our platforms and communities.
• Comply with legal obligations and enforce our Terms and Community Rules.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: trusted third-party vendors who help us operate our Services (email platforms, payment processors, cloud hosting, analytics tools). They are bound by confidentiality agreements.
• Event partners: when you register for events co-produced with partner organizations, we may share necessary details with those partners.
• Legal requirements: when required by law, regulation, court order, or governmental request.
• Safety: to protect the rights, safety, or property of playrippl.cyou, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, with prior notice to affected users.
• With your consent: in any other circumstance where you have given explicit consent.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

• Essential cookies: necessary for the website to function. Cannot be disabled.
• Performance cookies: help us understand how visitors use our site (e.g., Google Analytics). Anonymized where possible.
• Preference cookies: remember your settings and preferences.
• Marketing cookies: used to deliver relevant content (only with your consent).

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. For details, visit allaboutcookies.org.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

If you suspect unauthorized access to your account, please contact us immediately at [email protected].

7. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer required, we securely delete or anonymize it.

Event-related data (including attendance records) is typically retained for 7 years for legal and audit purposes. Marketing preferences are retained until you opt out or withdraw consent.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data ("right to be forgotten").
• Portability: request your data in a structured, machine-readable format.
• Objection / Restriction: object to or request restriction of certain processing.
• Withdraw consent: where processing is based on consent, withdraw at any time.
• Opt out of marketing: unsubscribe via the link in any marketing email, or contact us directly.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly. Parents or guardians who believe their child's data has been collected should contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website and updating the "Last updated" date. We encourage you to review this Policy whenever you interact with our Services.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact our Privacy Team: